Happy new year!
We are very glad to share with you that we are going to start the first batch of shipping. We will ship based on your backer number and are going to ship the first 800 orders (Backer No.1 to No. 800) this time. The final shipment quantity may vary slightly. We will provide you with a tracking number so that you can track the shipping status of your order.
Please refer to the shipping time below. The shipping time is calculated from the time the goods are dispatched. It will take a few days for us to process.
We've put the extra HP39 plate (for the stretch-goal) in the package
, so you'll see two plates in the package. And we also uploaded some instructional videos
to our website. Here is the link: HEIPI 3-in-1 travel tripod user guide.
We are really sorry that we are unable to ship all orders in January. As we mentioned in the previous update, some components were modified and re-produced, which delayed the entire production process to some extent. Unfortunately, just at the end of December, the majority of workers were infected with COVID-19, which left us facing a very severe labor shortage. Since January, production capacity has gradually recovered as workers return to work. We have worked very hard on assembly and try our best to catch up. However, the factory is about to start the two-week Chinese-new-year holiday on 14th. In order to ship out orders before the Chinese-new-year holiday, we have shipped the goods to our logistics service provider today.
After the Chinese New Year holiday, we will do our best to step up production and assembly and complete the shipment of remaining orders as soon as possible. We really appreciate your support and patience.
Additionally, some backers concern that whether we have received the shipping survey. We will double check your shipping information in advance. If we find anything goes wrong or we need more information, we will ask you for it. Due to the approaching Chinese New Year holiday, we are unable to make any changes to the shipping address of the first batch of shipments now.
The next shipment plan will be released in the next update. Given that the factory will not resume production until early February, we are going to make the next update around mid-February. If you have any questions, please let us know. We will reply to you as soon as possible.
We wish you a healthy and happy new year! See you next month!
All the best,